I was going to post this on Glassdoor, but not for a while...They know I was working at Staples and could tell my manager there that I was working there and that it was a conflict of interest. So I don't need these butt faces putting me out of another job right now.
My review of Wireless Advocates, LLC:
>Couldn't Even Work 3 Days For This Company
Most of the time you're just standing there getting paid to do nothing.
I like the idea of commission based pay, because then it's clearly performance-based.
The team is nothing but a bunch of immature, unprofessional guys 21+. I'm 19, and even showed up to the interview in a suit. But then, I get reprimanded by someone who doesn't even have the word "manager" on their badge for calling out my third day in a group text message conversation. This is extremely unprofessional and unwelcoming as a new employee. I don't call out but once or twice a year (for ANY job I may have), and I was given heck for it. Even though I was just in training and did not actually need to be there to ensure the kiosk was fully staffed. He said to "take my day off and re-read the employee handbook" since I didn't give 1hr notice for calling off. How could I have given notice when nobody gave me their contact information? All I could do was call the business during business hours, and even then I had to leave a message asking what my schedule was for tomorrow since my phone didn't save the changes to the memo I wrote. I never got a call back, and instead got the junk in the group text conversation about the whole call-off. I called the actual manager who is on vacation, and told him that I've never had to do this before in my life. I've worked 3 other jobs besides this place in the past and never once did I feel so unwelcomed and uncomfortable to the point that I needed to quit without notice. One phone call later and I only worked at the company 2 days/shifts.
Stay away from this company. The people put in charge are unprofessional, and they treat you differently if you actually are professional, or, in my case, try to be.
I'll be honest I'm jealous of the commission pay, but now that I think about it, getting paid every other week is NOT something I could afford to do either. Because I arrived at the end of the second week in the pay period, I would not have gotten paid for 3 WEEKS. 3 weeks of no pay for any and all effort I put in. I may as well just have applied to be a volunteer.
Speaking of commission, it's confusing to keep track of..Everything you sell gets you money in your pocket, but bonuses is where it becomes really weird. I do not want to divulge any more on this, as it is bordering confidential information.
The commission is nice, but don't think you get compensated well for your time. It's federal minimum wage plus commission. So if you sell nothing consistently, you're better off finding a job that's even slightly above minimum wage. And seriously, for all the work you do, you should be paid more than minimum wage per hour. Keeping all the paperwork organized and in the right order is a much bigger chore than you would think, since you don't ring anybody for sales, rather, you need to print out a document and send the customer up to the Costco cashier to get the phone/accessories they're buying. Then there's a lot of data entry, capturing a ton of signatures, and so on. It can be very confusing considering there's 4 different carrier websites you need to know how to use to assist customers. This is definitely not worth the base pay. Forget the base pay. It's awful. Heck, the commission may not be jack compared to an actual phone store. If you want to sell phones, go to a specific carrier, and not a company like this that offers all 4. Go to Verizon. Go to Sprint. Go to AT&T. Go to T-Mobile. Do NOT waste your time here. I even remember applying for a position at Sprint, and their base pay was nearly $10/hr plus commission. This company clearly sacrifices good pay to give customers a choice between carriers (to even be able to offer all of them).
>Advice to Management
Don't go on vacation as soon as you hire a new staff member. You're the face of the company moreso than the workers below you. Act like it, and train your team yourself. Not to sound harsh, but seriously, I would have much preferred him to train me versus the guy who bawks at me through SMS messaging.
To the District Managers out there, allow us to remove the tinted covers from the computer monitors...if the Social Security Numbers show up as dots, I don't see why you need tints over the monitors. Makes it difficult to train new guys like me when I can barely see what's on the screen without being up someone's rear end to look at it head on. I work at a company where I've processed many credit card applications before, and we don't need these things. And yes, I would say this is an issue with personal space as well. Start paying people more for their time, and less for bonuses. You could either compensate more per hour and take away from bonuses, or simply hire less people. Don't see why you need 5-6 people to run a wireless center kiosk. Of course, if the business needs it it's a different story. But I wouldn't say the number of employees for this location made sense.
To the IT managers/IT department, please learn keep your systems running properly. 2 days into the company and I still couldn't even log in to the online training website. I could not have continued working for the company if I did not complete it within 10 days.
If I ever see improvement in this company, I may apply for a position again. But this experience was awful, and I would not recommend anybody getting a job here until they figure out why I and so many others are dissatisfied. If I ever do apply again, I would hope to be hired despite my leaving with no prior notice; I simply could not work for the company with the given staff and pay. I hope my leaving serves as a lesson, and makes you see what you're doing wrong.
Also, if I have given away my identity with the specific details I've provided about my experience as well as my location, I want you to know that I did not mean to act unprofessional. I was made an idiot out of by an employee who wasn't even a manager. Nothing against anybody personally, but in a professional work environment you guys have no clue just how to talk to teammates. And you can explain to the district manager that it was partially your fault why I quit.